Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of the WMS360 mobile app and its related services ("WMS360" or the "App"). WMS360 is provided by Epta Technologies LLP ("Epta", "we", "us" or "our").

WMS360 is a workforce management app for teams of every kind: field operatives, warehouse staff, office employees, and any organisation that needs reliable attendance and leave tracking. It lets employees mark attendance, apply for leave and stay updated from their phone.

By signing in to or using WMS360, you agree to these Terms and to the Privacy Policy. If you do not agree, do not use the App, and contact your organisation.

2. Parties and Roles

2.1 Your organisation

WMS360 is made available to you by the organisation that employs or engages you ("your organisation"). Your organisation:

• registers your account and mobile number;
• maintains your profile, placement and reporting manager;
• sets the work areas, attendance rules and whether face verification is required;
• sets leave policies and approves or rejects leave requests;
• sends announcements through the App.

2.2 Epta Technologies LLP

Epta develops, operates, maintains and supports the WMS360 software on behalf of your organisation.

Your employment relationship is with your organisation, not with Epta. Decisions about your attendance, leave, pay, conduct or employment are made by your organisation under its own policies.

3. Eligibility

You may use WMS360 only if:

• you are an employee or authorised personnel of an organisation that uses WMS360;
• your mobile number has been registered by your organisation;
• you are at least 18 years of age.

There is no public sign-up. If you cannot sign in, contact your organisation's administrator to confirm that your mobile number is registered.

4. Account and Sign-In

You sign in with your registered mobile number and a one-time password (OTP) sent to that number. There is no password to remember. You are responsible for:

• keeping your phone and SIM under your control;
• never sharing an OTP with anyone, including people claiming to be from your organisation or from Epta;
• all activity carried out through your account;
• telling your organisation promptly if you lose your phone, change your number or suspect unauthorised access.

Your account may be linked to your registered device for security. If you change your phone, your organisation may need to reset this link before you can continue.

5. Attendance

You can check in and check out from your phone. Each attendance entry is recorded with your time and location and shared with your organisation.

• Your organisation's rules decide what counts as valid attendance.
• Attendance may be required to pass a location check, a face check, or both.
• If attendance cannot be recorded or is recorded incorrectly, follow your organisation's correction or regularisation process.

6. Location-Based Attendance

Where your organisation sets work areas, the App checks your location against your assigned site, warehouse or office when you check in or check out.

• Keep location services switched on and allow the App to access your location when marking attendance.
• Attendance marked outside your assigned work area, or when your location cannot be determined, may be rejected or flagged.
• Location accuracy depends on your device, GPS signal and surroundings.

7. Face Verification

Where your organisation requires it, a quick face check confirms that it is you marking your own attendance.

• You may be asked to register your face in the App, and your registration may be reviewed by your organisation.
• Only your own, live face may be used, both at registration and at attendance.
• Good lighting and an unobstructed view of your face help verification succeed.
• If verification keeps failing, contact your organisation rather than trying to work around it.

8. Leave Management

You can apply for leave and track the status of your requests in the App.

• Leave types, balances and eligibility are set by your organisation.
• Approvals and rejections are decided by your organisation, not by Epta or by the App.
• Information you give in a leave request must be true and complete.

9. Your Profile

You can view your employee details, placement and reporting manager in the App. This information is maintained by your organisation. If anything is wrong or out of date, report it to your organisation's administrator.

10. Notifications

The App can send you updates and announcements from your organisation, along with status updates such as leave decisions. If you turn notifications off you may miss important updates, but you can still see them in the App.

Announcements are written by your organisation, which is responsible for their content.

11. Device and Permission Requirements

To use WMS360 you need:

• a supported Android or iOS smartphone;
• an active mobile number able to receive OTPs;
• an internet connection;
• location permission, for location-based attendance;
• camera permission, for face verification;
• notification permission, to receive updates;
• your device's date and time set automatically.

Keep the App updated. Older versions may stop working or be blocked for security reasons.

12. Acceptable Use

You may use WMS360 only to mark your own attendance, manage your own leave, view your own information and receive updates from your organisation, in line with these Terms, your organisation's policies and applicable law.

13. Prohibited Activities

You must not:

• mark attendance for another person, or let anyone mark attendance for you;
• share your account, device access or OTP;
• use fake-GPS or mock-location apps, or otherwise falsify your location;
• use photos, videos, masks or any other means to deceive face verification;
• change your device's date or time to manipulate attendance;
• access, or attempt to access, another person's account or data;
• reverse engineer, decompile, modify or tamper with the App;
• bypass or interfere with security or verification controls;
• use bots, scripts or automated tools to access the App;
• upload false, misleading, offensive or unlawful content;
• use the App for any unlawful or unauthorised purpose.

14. Attendance Misuse

WMS360 may detect and flag suspicious activity, such as a spoofed location, a failed liveness check or unusual sign-in behaviour. Flagged activity is reported to your organisation.

Misuse may lead to rejected attendance, suspension of your access, and action by your organisation under its own policies and applicable law.

15. Privacy

The Privacy Policy explains how personal data, including location and face verification data, is collected, used, shared and protected in WMS360, and the rights available to you. It forms part of these Terms.

16. Availability and Updates

We aim to keep WMS360 available and reliable. However, it may occasionally be unavailable because of maintenance, updates, connectivity problems or events beyond our control.

We may add, change or remove features to improve the App, keep it secure or meet legal requirements. Some features are available only if your organisation enables them.

17. Third-Party Services

WMS360 relies on third-party services, including your device's operating system, the app store you downloaded it from, and services such as Firebase Cloud Messaging and Google ML Kit. Your use of those services may also be subject to their own terms and privacy policies.

18. Intellectual Property

WMS360, including its software, design, logos and content, is owned by Epta Technologies LLP or its licensors and is protected by applicable intellectual property laws.

While your organisation authorises you, you receive a limited, personal, non-exclusive, non-transferable and revocable right to use the App on your device for the purposes described in these Terms. No other rights are granted.

19. Suspension and Termination

Your access to WMS360 may be suspended or ended:

• by your organisation, for example when you leave it or your role changes;
• by your organisation or by Epta, if you breach these Terms or your account appears compromised;
• if your organisation stops using WMS360;
• where required by law.

When access ends, you will no longer be able to sign in. Your data is then handled as described in the Privacy Policy.

20. Disclaimer

WMS360 is provided on an "as is" and "as available" basis. Attendance and verification depend on your device, GPS signal, camera, lighting and network, so we do not guarantee that the App will be uninterrupted or error-free, or that every check-in or verification will succeed on the first attempt.

To the extent permitted by law, we disclaim all warranties not expressly stated in these Terms.

21. Limitation of Liability

To the extent permitted by law, Epta is not liable for any indirect, incidental or consequential loss arising from your use of, or inability to use, WMS360.

Epta is not responsible for employment decisions your organisation makes using information in WMS360, including decisions on attendance, leave, pay or conduct. Questions about such decisions should be raised with your organisation.

22. Changes to These Terms

We may update these Terms from time to time. The updated version will show a new "Last updated" date, and significant changes will be communicated through the App or by your organisation. Continuing to use WMS360 after changes take effect means you accept the updated Terms.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Subject to applicable law and statutory dispute-resolution mechanisms, the courts at Bhiwandi, Maharashtra shall have jurisdiction over disputes arising from these Terms.

24. General

• Organisation policies. These Terms govern your use of the App. Your organisation's employment policies and service rules continue to govern your employment.
• Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full effect.
• Waiver. A failure to enforce any provision is not a waiver of the right to enforce it later.
• Entire terms. These Terms and the Privacy Policy together form the entire terms between you and Epta for your use of WMS360.

25. Contact Information

For questions about your account, attendance, leave or profile, contact your organisation's administrator. For questions about these Terms or the App itself, contact us.